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Why can't I import photos from Instagram or Facebook?

To import photos from Facebook, please ensure that the account you intend to source from is a Facebook Fanpage and not a personal Facebook account. In addition , make sure that the email you use to sign in is the admin’s email of the Fanpage.

If you still have difficulties in uploading photos, you may try to switch web browsers or attempt to re-upload the project. Should you still encounter issues, you can send your photos via e-mail to along with the project title and your vendor name. Similarly, please state whether you wish to create a new project album with those images or add them to existing projects.